Terms & Conditions

BUCKINGHAM EQUINE VETS Ltd. – CONDITIONS OF BUSINESS

Thank you for entrusting the care and attention of your horses and ponies to Buckingham Equine Vets Ltd. Below is set out the details of our Practice Terms and Conditions:
 
FEES:
All fees, consumables and drug charges are subject to VAT at the current rate. Feed supplements are exempt from VAT. Fees levels are determined by the time spent on a case, materials and consumables used. A visit charge (determined by the distance travelled from the practice) is charged unless the visit qualifies for a FREE visit – see practice for further details. Details of our fees are available on request and a detailed invoice is provided for every consultation, procedure or transaction. Estimates can also be provided on request. Out of hours calls and consultations will attract an additional charge depending upon the time of day/night.

INVOICES AND STATEMENTS
In order to provide clients with a detailed breakdown or our recent charges, INVOICES will be sent the week following veterinary work has been performed (printed on WHITE paper). Information on the total amount currently outstanding on each account will sent as STATEMENTS on a monthly basis (printed on BLUE paper). All payments are due in full with 14 days of the invoice or statement date.

METHODS OF PAYMENTS:
Your account may be settled using:
  • Cash
  • Cheque with current banker’s card
  • Credit/Debit card – Switch, Solo, Delta, Mastercard and Visa – please ring the office to pay
  • BACS – Account number:  49202860 - Sort Code: 30-15-53 Use Surname and Postcode as reference
ESTIMATES OF TREATMENT COSTS:
We will, upon request, be pleased to provide an estimate as to the probable costs of any treatment, but please bear in mind that any estimate given can only be approximate – often a horse’s illness will not follow a conventional course.

SETTLEMENT TERMS:
Payment within 14 days of the invoice date. All outstanding accounts over 28 days will automatically be charged at 3% per month. This is calculated on a daily basis starting from the date of the invoice. This interest may be waived for insured cases at the discretion of the Directors. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your insurance company.
Overdue accounts, after due notice to you, will be referred to our Debt Collection Agency or the County Courts if satisfactory repayment arrangements have not been made with ourselves. All costs and fees incurred by the practice in this process will be added to your account.

EQUINE VETERINARY FEES INSURANCE:
Buckingham Equine Vets Ltd strongly supports the principle of insuring your horse or pony against unexpected illness or accident. Your veterinary surgeon will be happy to advise as to the type of insurance suitable for your needs. In the unfortunate circumstance of a claim arising prompt submission of the form to the practice will aid the speed of payment to you. An administrative charge is made for the completion of the claim forms. A member of staff deals with all insurance claims and will be happy to liaise/advise on your insurance claim.

DISPENSING OF MEDICINES:
Prescriptions A written prescription for the dispensing of medicines elsewhere will be provided on request. In all other circumstances, prescriptions will be dispensed by Buckingham Equine Vets Ltd. There is a charge for this service.
Repeat Prescriptions: Horses/ponies with on-going conditions will require 6 monthly checks by a veterinary surgeon to fulfil the legal requirements of writing a repeat prescription. There is a charge for this service.